Who this policy covers
This policy applies to arboristgoldcoastqld.com.au, a referral website for tree work on the Gold Coast, Queensland. In it, "we" means the operator of this website.
What we collect
When you phone us or submit the enquiry form, we may collect:
- your name, phone number and email address;
- the suburb or address where the tree work is needed;
- a description of the job, and any photos you choose to send;
- notes from our conversation with you about the job.
Our website also records basic technical information, such as pages visited and the type of browser used, to help us understand how the site is used. We do not try to identify individual visitors from this information.
Why we collect it
We use your details to understand the job and pass it to an independent local arborist or tree contractor who can contact you, inspect the tree and give you a quote. We may also use your details to follow up on your enquiry.
We do not sell your personal information.
Who we share it with
Your enquiry details are shared with the contractor we refer the job to, so they can contact you and quote. The enquiry form is run on a third-party platform that stores form submissions on our behalf. Those providers handle the information under their own privacy terms.
We may also disclose information if required by law.
Keeping it secure
We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure, so please do not send anything you consider highly sensitive through the form.
Access and correction
You may ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us by phone on 07 5224 2010 and we will respond within a reasonable time.
Changes
We may update this policy from time to time. The version on this page is the current one.